Thriving Culture Over Surviving Culture – Changing the Narrative

Cass O’Hara, MA — Edited by Richard Van Acker, EdD — 6 minute read
What if, in some alternate universe, you found yourself in a meeting as a supervisor, sitting across from a younger version of your professional self; the young, callow version of yourself, who hadn’t yet experienced much feedback in your field? You see yourself sitting there, nervously thinking meticulously about what this might be about. Maybe this is good, young-you thinks. You see yourself sit a little taller. But knowing what you know now, you understand that meetings were rarely ever a positive experience. In fact, as you remember being at that stage in your budding career, these sorts of meetings would progressively prove that you should be nervous. But wait. You remind yourself that in this alternate universe, you have the power to change this interaction. And not only this one, but you could shape every one moving forward. As a matter of fact, you could create a culture very different than the one you had endured. Would you do it differently for yourself? You’d probably have a lot to change, right? Or would you just ignore it and carry on the road of negativity laid before you, the one that you had suffered?

At first, I’d probably want to pretend I didn’t see any issues with the pot-hole-infested, danger-riddled road I’d trekked to get to my current supervisor role. I’d pull out my books and bury my nose in the pages of “how-tos” and “dos and don’ts” of supervision. Maybe I’d pull out the meeting scripts handed down by the managers who mishandled me. And act like I’m too engrossed in the plot to notice the humanity of a person who, in theory, is me. But eventually, I’d look up from my false reality and realize I finally had the position to pave a better way. There were a lot of things I’d finally felt empowered to change for others. Things I’ve longed for others to have seen within me. Things I should’ve heard a long time ago. Maybe I’d start with an apology. But once that’s out of the way, I’d want to say something like, “I see you. I appreciate you. We’re in this together, and we can do better.”

Giving feedback as a supervisor can feel a lot like this. You have to meet your team where they are, see them for who they are, and let them know that no matter how messy things get, they’re still valued and we can always find the good. When you're the supervisor, your responsibility isn’t just about being the person at the top of the pyramid; it’s about guiding, nurturing, and cultivating an environment where growth is possible. A big part of that is giving feedback—but, spoiler alert, effective feedback isn’t just about pointing out what’s wrong. It’s about creating a safe space where growth happens naturally, where every person feels heard, seen, and, dare I say, appreciated.

When you’re the supervisor, your responsibility isn’t just about being the person at the top of the pyramid; it’s about guiding, nurturing, and cultivating an environment where growth is possible.
Cass O’Hara, MA
When giving feedback, it’s not about dissecting every little thing someone’s done wrong or trying to mold them into some version of a “perfect” you. Consider that different perspectives may ultimately result in a far better outcome. A supervisor isn’t someone who simply tells people what to do and when to do it; they are leaders. And leadership? Well, leadership is about showing up, being present, and allowing space for others to grow in the process. A team will always appreciate a supervisor willing to roll up their sleeves and do the messiest part of the job alongside them.

And let’s face it, feedback is hard—for both the giver and the receiver. If you’ve ever been on the receiving end of a feedback session where you feel like you’ve been dissected to the point of exhaustion, you know exactly what I mean. It’s draining. It sucks. And let me be clear: when feedback feels like nothing but a string of critiques, it can make you feel like you're not enough. You start to believe your supervisor only notices what you're doing wrong. Your light dims, and you burn a little less than you did before. That's the opposite of what we want, right?

I’ve learned that the most effective supervisors (the ones who create a positive work environment) are the ones who strike a balance between constructive feedback and genuine, intentional praise. I’ve been there, feeling like I was getting feedback only when something was wrong, and it’s a morale killer. I didn’t just need feedback- I needed to feel like my effort mattered, like I was making progress even if I messed up, and I was still seen. Hard conversations about big mistakes can still exist without tearing apart every single choice a young or even seasoned professional has made.

When I became a supervisor, I promised myself that I would never forget what it feels like to be the "new person" in the room, the fresh face who feels like they must fight for every single opportunity. I wanted to create a space where my team felt they could thrive, not just survive. And how do you do that? By setting the tone with respect and support. By creating an environment where feedback isn’t a dreaded word. Instead, it’s something that’s offered with kindness and only with the goal of growth, not shame.

I’ll be the first to tell you that effective feedback doesn’t happen in a vacuum. It’s not just about you talking at your team, it’s about taking the time to get to know them as individuals. I’ve learned that exploring and understanding the different communication styles of my team can make all the difference. Not everyone wants to be praised in the same way. Some people really don’t like public recognition. Me? I get thrown for a loop when someone is uncomfortable with a compliment. But you know what? The goal isn’t just to give praise; it’s to make sure that the person receiving it feels seen, appreciated, and valued in a way that resonates with them.
It’s not just about you talking at your team, it’s about taking the time to get to know them as individuals.
Cass O’Hara, MA
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When you understand how people prefer to be acknowledged, giving feedback (whether positive or constructive) becomes a much more natural and effective process. When people feel understood, they’re much more likely to step up and take on challenges. This happens when one creates an environment where everyone can truly flourish instead of constantly worrying about making mistakes.

But here’s the kicker: sometimes, setbacks aren’t setbacks at all. Sometimes, they’re the best growth opportunities. When things don’t go as planned, your reaction matters as a supervisor. If you point out everything that went wrong, you’ll demoralize your team. But if you focus on the positives (highlighting the things done right), even a hiccup becomes a stepping stone towards improvement.

Studies show that you should offer at least two positive pieces of feedback for every piece of growth-centered feedback you give. And let’s be clear: praise and growth feedback should not be delivered in the same breath. When people know that you will praise them for their successes (without immediately flipping into “but here’s what you could do better”), they’re more likely to walk away feeling good about themselves and their work. When they know you’ll take the time to listen to their perspective, they feel valued, not just as an employee, but as a person too. And when they feel like you see them as people—messy, flawed, wonderful humans—they’re more likely to take feedback on board and grow from it.

We can’t forget the power of support, either. Each person on the team holds a part in the level of success you achieve. You must listen to them and ask questions like, “How can I help? What do you need from me?” If feedback feels like it’s just another critique, it will crush their spirits, not inspire change. But if feedback is delivered with the mindset of supporting someone’s growth, you’ll see your team thrive.
Each person on the team holds a part in the level of success you achieve.
Cass O’Hara, MA
At the end of the day, passion is the foundation of all this. If you’re passionate about helping others grow, that energy is contagious. It ripples out. People feel it. They get excited about their own potential. And that’s the magic of leadership: when you create an environment where people are supported, where growth is possible, and where feedback feels like a tool for success rather than a weapon, suddenly, everyone feels like they’re on the same team. And trust me, that’s when the real growth starts to happen.

So, here’s to the messy, beautiful, sometimes imperfect journey of being a leader and leading with heart, passion, and the belief that everyone has the capacity to grow. In the end, it’s all about creating a space where we can all become the best versions of ourselves.
written by

Cass O’Hara

Cass O’Hara is an educator, consultant, behavior technician, and aspiring school-based BCBA specializing in interdisciplinary collaboration toward creative solutions and finding success with the most resistant learners. She has been an actor and voiceover artist, administrative assistant in the hospitality sector, a manager of sales and clinical direction, clinical apprentice and trainer in a behaviorally analytic clinic, motivational speaker and service advocate with an arthritis foundation, day camp counselor and mentor at after-school programs as well as a preschool and elementary self-contained ED teacher and behavior consultant in charter schools. Outside of her professional work, she spends time with her family, enjoys new experiences and connections with others, and chooses to be creative however possible. Cass is a School-Based Behavior Technician with her Bachelor of Arts in Theatre with a concentration in performance and Master of Arts in Behavior Analysis with a specialization in Autism.

EDITED BY DR. RICHARD VAN ACKER

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